Latrobe Health Services (LHS)
Latrobe Health Services was established in 1951 and is committed to providing maximum value for our members' health care needs with manageable prices and consistently high levels of member service. We are here to provide an extensive range of quality health cover choices and flexible payment options that suit you. We present you with clear options that reflect the best choice for your health cover needs. Our Member Service Centre Consultants will assist you to make the best health cover decisions and are available to complete your application forms on your behalf. When you become a member of Latrobe, you will receive a ‘Welcome Kit’ that includes a detailed policy document and we will follow up with an after sales call to answer any questions you may have.
Latrobe Health Services provide further information regarding:
This fund has agreements with some private hospitals or day surgeries to provide services at low or no out-of-pocket costs. You can see Agreement Hospitals for this insurer and further details are available from the insurer.
This insurer is a mutual organisation that operates on a not-for-profit basis.
Latrobe Health Services operates in all states and territories.
Latrobe Health Services polices are sold under a number of different brands, including:
- Federation Health
The Private Health Insurance Ombudsman prepares an annual report on the service delivery and performance of Australian health insurers. The following is a selection of statistics about this health insurer - the full report and an explanation of these figures is available from the Ombudsman's website. Please note information is not provided for some insurers in some states, as there are insufficient numbers reported to APRA for states in which the insurer does not have a large membership.
|Benefits as a % of contributions||88.5%||85.8%|
|Management expenses (% cont)||9%||8.9%|
|Management expenses (average policy)||$339||$322|
|Member retention (%)||73%||82%|
|Hospital Related Charges Covered||84.3%||88.0%||92.0%||91.6%||89.3%||89.9%||91.4%||87.8%|
|Medical Services with No Gaps||45.1%||78.4%||77.7%||81.8%||84.9%||67.5%||74.2%||34.4%|
|Medical Services with No or Known Gaps||99.7%||99.4%||99.9%||99.7%||99.9%||99.1%||99.5%||98.4%|
|General Treatment (extras) Covered||25.1%||41.1%||35.5%||33.8%||37.3%||41.7%||34.0%||33.1%|
|Private Hospital Agreements||5||76||74||53||22||18||6||1|
|Day Hospital Agreements||6||53||61||32||18||13||8||1|
|Share of PHIO complaints||Compared to insurer's market share|