Contact Us

If you have a query relating to PrivateHealth.gov.au or private health insurance in general, you can contact the Private Health Insurance Ombudsman using Ask a question.

If you have feedback relating to the PrivateHealth.gov.au website please use the Feedback form to let us know what you think.

If you're unable to complete these online forms, you can also contact us by phone on 1300 737 299 (local call cost). Our phone service operates 10:00am to 4:00pm Australian Eastern Time (including Australian Eastern Daylight Savings time) Monday to Friday. 

For Non-English Speaking Consumers

Consumers who do not speak English should contact us through the  Translating and Interpreting Service on 13 14 50. The services of the translating and interpreting service are not charged to you.

For Hearing and Speech Impaired Consumers

Consumers who are deaf, hearing or speech impaired should contact us through the National Relay Service on 13 36 77. The services of the national relay service are not charged to you.

Having problems with your health insurance?

If you have a problem with your health insurance arrangements, you should first discuss it directly with your health insurer or provider.

If you are unable to resolve your complaint, haven't received a response or need advice, contact the Private Health Insurance Ombudsman using the Ombudsman Complaint Form. If you're unable to complete the complaint form, see the Ombudsman's Contact us page for more options.