see-u by HBF (CPS)

At see-u, we believe that health insurance shouldn’t be about health funds, it should be about members. That's why we offer practical, simple and efficient cover, but never waver on our promise to deliver personalised service when you need it most.

Plus, as part of HBF, one of Australia’s largest not-for-profit health insurers, you can trust your health is in good hands

This information is provided by the insurer

see-u by HBF provide further information regarding:

Agreement Hospitals

This fund has agreements with some private hospitals or day surgeries to provide services at low or no out-of-pocket costs. You can see Agreement Hospitals for this insurer and further details are available from the insurer.

Business Structure

This insurer operates on a not-for-profit basis.

see-u by HBF operates in the following states, the Australian Capital Territory, New South Wales, Northern Territory, Queensland, South Australia, Tasmania, Victoria and Western Australia

Performance

The Private Health Insurance Ombudsman prepares an annual report on the service delivery and performance of Australian health insurers. The following is a selection of statistics about this health insurer - the full report and an explanation of these figures is available from the Ombudsman's website. Please note information is not provided for some insurers in some states, as there are insufficient numbers reported to APRA for states in which the insurer does not have a large membership.

Ombudsman complaints compared to market share
All complaints 0.2% 0.5% market share
Investigated complaints 0%
Health Insurer Retention and Finances Industry result
Member retention (hospital cover) 76.1% 88.6%
Benefits as % of contributions 78.5% 83.1%
Management expenses % of contribution income 9.4% 9.9%
Management expenses per average policy $371 $375
Coverage ACT NSW VIC QLD SA WA TAS NT Australia
Hospital Related Charges Covered 81.2% 88.7% 89.2% 91.2% 87.7% 87.0% 93.2% 83.1% 90.4%
Industry Result 82.9% 89.4% 91.5% 89.7% 93.4% 92.7% 92.9% 89.3% 90.6%
Medical Services with No Gaps 84.8% 91.7% 89.5% 93.4% 87.2% 84.3% 94.1% 97.3% 92.5%
Industry Result 76.9% 89.7% 88.0% 88.8% 89.7% 88.5% 91.4% 87.5% 88.8%
Medical Services with No or Known Gaps 94.2% 97.2% 98.4% 98.5% 98.1% 95.9% 97.7% 97.8% 98.2%
Industry Result 92.3% 96.7% 97.9% 97.2% 99.3% 97.5% 98.8% 96.5% 97.4%
General Treatment (extras) Covered 43.2% 49.7% 40.3% 46.2% 48.2% 47.0% 45.9% 44.6% 46.2%
Industry Result 47.0% 49.1% 50.8% 52.5% 56.4% 56.6% 52.6% 58.4% 52.0%
Private Hospital Agreements 5 97 74 51 20 22 5 2 -
Industry Maximum 6 98 76 60 23 24 9 2 -
Day Hospital Agreements 8 87 67 48 25 19 6 1 -
Industry Maximum 9 103 79 57 30 24 8 2 -
Address:
Locked Bag 2234
Brisbane
QLD 4001
Phone: