AIA Health Insurance Pty Ltd (MYO)

AIA Health Insurance Pty Ltd.

AIA Health Insurance, believes that health insurance should benefit you every day; not just when things go wrong. That is why all AIA Health Insurance policies include membership to AIA Vitality; the health and wellbeing program that rewards you for understanding more about your health and taking steps to improve it.

This information is provided by the insurer

Agreement Hospitals

This fund has agreements with some private hospitals or day surgeries to provide services at low or no out-of-pocket costs. You can see Agreement Hospitals for this insurer

Business Structure

This insurer is an organisation that operates on a for-profit basis.

AIA Health Insurance Pty Ltd operates in all states and territories.

AIA Health Insurance Pty Ltd polices are sold under a number of different brands, including:

  • MyOwn

Performance

The Private Health Insurance Ombudsman prepares an annual report on the service delivery and performance of Australian health insurers. The following is a selection of statistics about this health insurer - the full report and an explanation of these figures is available from the Ombudsman's website. Please note information is not provided for some insurers in some states, as there are insufficient numbers reported to APRA for states in which the insurer does not have a large membership.

Ombudsman complaints compared to market share
All complaints 1.2% 0.3% market share
Investigated complaints 2.5%
Health Insurer Retention and Finances Industry result
Member retention (hospital cover) 69% 88.6%
Benefits as % of contributions 82.8% 83.1%
Management expenses % of contribution income 13.5% 9.9%
Management expenses per average policy $464 $375
Coverage ACT NSW VIC QLD SA WA TAS NT Australia
Hospital Related Charges Covered 68.5% 77.9% 83.7% 82.9% 86.1% 84.4% 79.2% 86.5% 81.6%
Industry Result 82.9% 89.4% 91.5% 89.7% 93.4% 92.7% 92.9% 89.3% 90.6%
Medical Services with No Gaps 73.6% 81.6% 84.5% 87.0% 87.1% 85.9% 80.8% 78.6% 84.2%
Industry Result 76.9% 89.7% 88.0% 88.8% 89.7% 88.5% 91.4% 87.5% 88.8%
Medical Services with No or Known Gaps 87.8% 92.8% 97.1% 95.9% 99.5% 96.1% 100% 100% 95.6%
Industry Result 92.3% 96.7% 97.9% 97.2% 99.3% 97.5% 98.8% 96.5% 97.4%
General Treatment (extras) Covered 44.7% 46.5% 48.4% 47.4% 50.9% 48.5% 46.8% 52.3% 47.5%
Industry Result 47.0% 49.1% 50.8% 52.5% 56.4% 56.6% 52.6% 58.4% 52.0%
Private Hospital Agreements 6 87 71 50 19 19 8 2 -
Industry Maximum 6 98 76 60 23 24 9 2 -
Day Hospital Agreements 7 82 64 42 19 18 3 1 -
Industry Maximum 9 103 79 57 30 24 8 2 -
Address:
PO Box 7302
Melbourne
VIC 3004
Phone: