HCi (HCI)

HCi has been providing great value for money health cover to our community since 1938. As a not-for-profit private health insurer, we are proud of the high level of personal service provided to members and the comprehensive range of health insurance options offered at very competitive rates. HCi is a company limited by guarantee and is governed by a board of directors elected by the members. The fund is entirely owned by the members, and exists solely for the benefit of members.

HCi cover provides access to the very best in hospital care and other health care services including dental, optical, physiotherapy, chiropractic and many more.

This information is provided by the insurer

HCi provide further information regarding:

Agreement Hospitals

This fund has agreements with some private hospitals or day surgeries to provide services at low or no out-of-pocket costs. You can see Agreement Hospitals for this insurer and further details are available from the insurer.

Business Structure

This insurer is a mutual organisation that operates on a not-for-profit basis.

HCi operates in all states and territories.

Performance

The Private Health Insurance Ombudsman prepares an annual report on the service delivery and performance of Australian health insurers. The following is a selection of statistics about this health insurer - the full report and an explanation of these figures is available from the Ombudsman's website. Please note information is not provided for some insurers in some states, as there are insufficient numbers reported to APRA for states in which the insurer does not have a large membership.

Ombudsman complaints compared to market share
All complaints 0.1% 0.1% market share
Investigated complaints 0%
Health Insurer Retention and Finances Industry result
Member retention (hospital cover) 89% 88.6%
Benefits as % of contributions 75.4% 83.1%
Management expenses % of contribution income 11.3% 9.9%
Management expenses per average policy $527 $375
Coverage ACT NSW VIC QLD SA WA TAS NT Australia
Hospital Related Charges Covered 87.9% 87.9% 93.0% 90.3% 92.7% 95.7% 94.0% 93.8% 92.8%
Industry Result 82.9% 89.4% 91.5% 89.7% 93.4% 92.7% 92.9% 89.3% 90.6%
Medical Services with No Gaps 73.4% 89.7% 91.5% 90.5% 82.6% 94.4% 93.2% - 91.8%
Industry Result 76.9% 89.7% 88.0% 88.8% 89.7% 88.5% 91.4% 87.5% 88.8%
Medical Services with No or Known Gaps 85.3% 96.2% 98.1% 97.4% 99.8% 97.8% 99.1% - 98.3%
Industry Result 92.3% 96.7% 97.9% 97.2% 99.3% 97.5% 98.8% 96.5% 97.4%
General Treatment (extras) Covered 38.8% 50.7% 44.5% 47.0% 52.0% 47.3% 43.2% 49.3% 45.3%
Industry Result 47.0% 49.1% 50.8% 52.5% 56.4% 56.6% 52.6% 58.4% 52.0%
Private Hospital Agreements 6 98 76 60 23 24 9 2 -
Industry Maximum 6 98 76 60 23 24 9 2 -
Day Hospital Agreements 9 103 79 57 30 24 8 1 -
Industry Maximum 9 103 79 57 30 24 8 2 -
Address:
25 Cattley Street
Burnie
TAS 7320
Phone: