CBHS Health Fund Limited (CBH)

CBHS is a not-for-profit private health fund, exclusively for employees and ex-employees, contractors and franchisees of the Commonwealth Bank and its affiliated companies.
This information is provided by the fund

CBHS Health Fund Limited provide further information regarding Gap cover doctors, Agreement hospitals, Preferred providers and Ambulance cover information .

Agreement Hospitals

This fund has agreements with some private hospitals or day surgeries to provide services at low or no out-of-pocket costs. You can view Agreement Hospitals for this fund in your region and further details are available from the fund.

Business Structure

This insurer is a mutual organisation that operates on a not-for-profit basis.

CBHS Health Fund Limited operates in all states and territories.

Membership restrictions

The current or former employees of the Commonwealth Bank Group are eligible to join CBHS including a) Commonwealth Bank Group b) it's subsidiaries (within the meaning of the Corporations Act 2001 (Cth)) of the Commonwealth Bank of Australia; c) Gateway Credit Union d) those persons who is, or was (i) an employee of a contractor to any of the Commonwealth Bank Group and who is, or was, involved in supplying goods or services to the Commonwealth Bank Group; or (ii) an employee of a franchisee of a subsidiary company within the Commonwealth Bank Group. In addition, CBHS eligibility rules allow for the above's partner, dependants, siblings, parents and grandchildren to join the fund. Remember once eligible, your eligibility (and your eligible family) remains regardless of your employment.

Performance

The Private Health Insurance Ombudsman prepares an annual report on the service delivery and performance of Australian health funds. The following is a selection of statistics about this health fund - the full report and an explanation of these figures is available from the Ombudsman's website. Please note information is not provided for some funds in some states, as there are insufficient numbers reported to APRA for states in which the fund does not have a large membership.

Performance Fund Industry
Benefits as a % of contributions 91.8% 87.1%
Management expenses (% cont) 6.7% 8.5%
Management expenses (average policy) $206 $276
Surplus -1.3% 4.4%
Member retention (%) 92.8% 84.8%
Coverage ACT NSW VIC QLD SA WA TAS NT
Hospital Related Charges Covered 84.6% 90.2% 94.4% 93.1% 96.2% 93.6% 95.0% 92.3%
Industry Result 82.4% 89.9% 93.0% 90.7% 95.1% 93.7% 93.8% 88.4%
Medical Services with No Gaps 78.5% 91.7% 95.0% 91.8% 94.0% 87.6% 92.4% 86.2%
Industry Result 77.6% 89.6% 89.5% 86.9% 90.8% 83.4% 89.3% 77.5%
Medical Services with No or Known Gaps 91.1% 95.2% 98.5% 95.8% 99.3% 93.6% 98.0% 94.4%
Industry Result 84.8% 91.7% 94.0% 90.2% 95.9% 94.2% 94.1% 87.9%
General Treatment (extras) Covered 46.6% 50.1% 52.5% 53.1% 54.9% 51.2% 51.4% 51.0%
Industry Result 47.5% 51.2% 52.5% 54.4% 56.1% 56.1% 53.5% 56.3%
Private Hospital Agreements 4 79 72 46 28 16 5 1
Industry Maximum 6 97 78 53 29 21 6 2
Day Hospital Agreements 5 70 51 34 20 11 2 0
Industry Maximum 9 91 73 47 25 24 7 1
Share of PHIO complaints Compared to fund's market share
Benefit Complaints 0.7% 1.4%
Service Complaints 1.1%
All Complaints 1%
Investigations 0.9%
Address
Level 5, 79 George Street
Parramatta
NSW  2150


Phone: 1300 654 123
Email: help@cbhs.com.au
Website: http://www.cbhs.com.au

To view a list of CBHS Health Fund Limited products, please complete the following:

Policies

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