Contact PHIO

If you have a query relating to PrivateHealth.gov.au or private health insurance in general you can contact the Private Health Insurance Ombudsman:

  • by phone on 1300 737 299 (local call cost) from 9am-5pm Mon-Fri (Sydney Time); or
  • you can .

If you have feedback relating to the PrivateHealth.gov.au website please use the  to let us know what you think.

Alternatively you can complete an anonymous online Survey. We review the results regularly and your feedback is used to improve the website.

For Non-English Speaking Consumers

Consumers who do not speak English should contact us through the  Translating and Interpreting Service on 13 14 50. The services of the translating and interpreting service are not charged to you.

For Hearing and Speech Impaired Consumers

Consumers who are deaf, hearing or speech impaired should contact us through the National Relay Service on 133 677. The services of the national relay service are not charged to you.


Having problems with your health insurance?

If you have a problem with your health insurance arrangements, you should first discuss it directly with your health fund or provider.

If you are unable to resolve your complaint, haven't received a response or need advice, contact the Private Health Insurance Ombudsman on the Hotline number 1300 362 072 9am-5pm Mon-Fri (Sydney Time) or email phio.info@ombudsman.gov.au. For more information see: PHIO Complaint Form.